Samsung Australia said it is aware of the case and it is now investigating “a very small number of reported incidents with the Galaxy Note7”.
A Qantas spokesman explains, “Following Samsung Australia’s recall of the Samsung Galaxy Note7 Personal Electronic Device (PED), we are requesting that passengers who own them do not switch on or charge them inflight”, quotes Daily Mail.
The company said anyone with a new Note can take advantage of the UK Galaxy Note 7 Exchange Programme.
Samsung has suspended all pre-orders of the Galaxy Note 7 in South Africa, the company has told MyBroadband. The usage ban stems from reports of Galaxy Note 7 devices overheating while charging and exploding into flames. Samsung UK in a statement said: “If you have pre-ordered your Galaxy Note7 and you are waiting for delivery: we apologise that you have not received your new Galaxy Note7”.
Samsung, meanwhile, said that the new Note 7’s could arrive as early as next week but hasn’t confirmed yet when the Salaxy S7 units would be available.
“Samsung is taking a proactive approach to address customer needs around the Galaxy Note7”, said Ismail Yoon, president of Samsung Gulf Electronics. Samsung chose to recall all the almost 2.5 million Galaxy Note 7 units sold thus far to ensure customer safety.
Samsung Australia has advised Galaxy Note7 users to backup, reset, and return the handset to their place of purchase as soon as possible, with refunds, repairs and replacements offered.
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously”.
More than 35 cases of the exploding battery defect have been reported since the phone, which retails for US$1,035, was launched on Aug 19.
Following the recall, Samsung is temporarily withholding sales of the Note 7.